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View Poll Results: Give your dealer's service department a overall grade.
A+ .... Excellent!!! 10 33.33%
B ...... very good 7 23.33%
C ...... fair/marginal 3 10.00%
D ...... very poor 4 13.33%
F ...... I want vengeance 5 16.67%
My perfect Titan has never been in for service/repair. 1 3.33%
Voters: 30. You may not vote on this poll

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  #1 (permalink)  
Old 01-24-2007, 02:32 AM
Intelligent Truck Owner
 
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Post Grade your Dealership's Service Department

Grade them with an A to F.

I've been somewhat satisfied with my usual dealership's service dept. and quality of the work on some things. They offer a free shuttle service to and from work, so I've continued with them.

Having to have the same repair done 3x on a front passenger seat that would shake from side to side on rough roads definitely soured me on them, (there was even a tsb).

They've changed ownership and seem to be gradually improving.

Also, having to leave the Titan overnight for a bearing/axle seal when I dropped it off in the morning, and then to be given a car instead of another truck is messed-up.

I'd have to give them a D over all since they seem to be improving, but then again, the new owners gave out coupons for 2 or 3 free oil changes ... but you needed to make an appointment and leave the truck.
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Old 01-24-2007, 04:24 AM
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Thumbs up Excellent service from my dealer...

Don Davis in Arlington. They have always given me excellent service and I have never had to return the truck due to something they did.

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Old 01-24-2007, 06:59 AM
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The service people are d!cks, 8 times out of 10... They have that "You're always wrong, and You're always wrong right attitude". That's the only gripe I have about them!!!!!
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Old 01-24-2007, 08:09 AM
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I gave my local dealership an "F". They suck. I bought the truck from a dealership in Tennessee because that's where I found the best price. It seems like to me that the closest dealership doesn't want to work on my truck beings I didn't buy it from them. F0ckers. Plus, I think they don't like me anyways, because i gave them bad marks on my initial service survey, Which I stated not to remain anonymous. I dunno if Nissan called and ripped them a new one or not, I do know for a fact the Ford does this to service departments though.

They always seem to be oblivious to any problem that I bring to them and I always get the "deer in the headlights" look when I ask them what could have caused my problem or am trying to explain my problem. Then they come back with the same old line, "Our master tech said he couldn't find anything wrong." Then I draw them a picture of whats wrong, and lo and behold that is what was wrong after they take another look at it. Good grief I hate my local service department. Thanks for the opportunity to vent swarren.
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Old 01-24-2007, 08:37 AM
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Quote:
Originally Posted by TexasTitan05 View Post
The service people are d!cks, 8 times out of 10... They have that "You're always wrong, and You're always wrong right attitude". That's the only gripe I have about them!!!!!
see man if u dont give them attitude, then it should be all good. but if they start to give some, then say excuse me, what did say. then just flippin out be like i want the manager hear RIGHT NOW !!! im tired of all this BS, im so fuggin sick of all the problems, maybe i should just go get a GMC LOL

see TT05 just dont deal with them, eather that or go to a different dealer ship

my trips to the dealer were great the guy loved my glasspack he would always revv it up
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Old 01-24-2007, 08:37 AM
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My purchase experience was good, but I have not taken it in for survice yet. I have always done my service myself. Although 15k is coming soon and I might take it in for that one. My Frontier was serviced alot by the dealer and I alwas got good service then.
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Old 01-24-2007, 12:13 PM
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Empire Lakewood Nissan in Lakewodd, Co. I would give my usual dealership a B overall. Good guys, usually get what I want done in a good time and for a good price. They took my step bars off for 30 bucks, and at the same time did a couple misc. things I wanted done. And they let me bs with them while they are doing it, so I can watch my truck.
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Old 01-24-2007, 12:32 PM
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Quote:
Originally Posted by Glowinstrat View Post
see man if u dont give them attitude, then it should be all good. but if they start to give some, then say excuse me, what did say. then just flippin out be like i want the manager hear RIGHT NOW !!! im tired of all this BS, im so fuggin sick of all the problems, maybe i should just go get a GMC LOL

see TT05 just dont deal with them, eather that or go to a different dealer ship

my trips to the dealer were great the guy loved my glasspack he would always revv it up

No. I disagree. You should never resort to yelling first. It will get you nowhere... they don't want to work with an a-hole. Imagine I came to the place you worked at, and started screaming about a problem that you didn't understand.

The only time I start yelling or screaming, is when someone else starts with me first... which has happened at my dealer before.... on one of my first trips there.

I am always very cordial with the service writers. The service manager knows my truck and my name.

The last issue we were having was on my drivers seat.... felt like it was slipping around. I ended up having to contact Nissan NA, but in the end the SM agreed with me the second he sat in the seat.......

If I had been disrespectful with him, he would have told me to go pound sand and I'd still have a broken seat.
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Old 01-24-2007, 01:39 PM
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Advantage Nissan Bremerton, Washington. Excellent. Never a problem with them and they LISTEN to me. They do what they say they will do. No problem.

Red
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Old 01-24-2007, 02:07 PM
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Earnhardt Nissan, Mesa, AZ. No problems with them what so ever. Had the dreaded brake judder fixed under warranty there. Work done when promised, truck washed, ready to go. Have to give them an A
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